Customer Service

I am BIG on Customer Service. How a hotel, restaurant, or shop handle our interactions help me decide whether or not I will return and spend more money there. Disneyworld is not my idea of a relaxing vacation. If I could go anywhere, it would not be Disney. However, it is the one place that our children LOVE. It is a place where hubby and I can focus solely on them and share hugs and laughs and hold little hands while riding rides, meeting characters, and walking and running mile after mile. The children always have so much fun.

This weekend was PACKED. On our last morning, we realized we had lost our son's autograph book. He has been collecting signatures for over a year and he was crushed. We searched and determined it had fallen out of the stroller, probably when we got on the parking tram. We talked about calling Lost and Found but never had time to do so.

Yesterday a package arrived from Disney addressed to our son. Inside was his autograph book!! I didn't even remember that I had written his name and address on the inside cover but I had. Disney found it and was gracious enough to return it to us. THAT is customer service!!