The Greenbrier

Henley on the Horn LOVES to make sure her friends have good experiences when they are able to enjoy life's luxuries!!!

A friend visited the wonderful and amazing Greenbrier, and came home with an unexpected guest.... LICE!!!!!!!! YIKES!  As if that wasn't bad enough, it spread to her daughter and all over their home. They literally had to replace all pillows, all brushes, and have everything steam cleaned, including rugs and upholstery.  It truly cost them over $1000 to do all of these things.

Needless to say, Mama wasn't happy.  And if Mama ain't happy... well, you know... she calls Henley on the HORN!!!!!!  So, I composed a letter and contacted the Greenbrier and they were invited back for an all-expenses paid 3 day weekend!!!  Now Mama Henley wants to go too.....

St. John's Resort

On a sunny July day, D & I met J at the Ritz St. Thomas.  We had returned to the Ritz with friends, S & R, after the Ritz handled our problems so wonderfully! We hit it off with J immediately!!!

J had been staying across the bay on St. John's at Caneel Bay Resort.  This resort is known for its service, and the fact that it is a former Rockefeller Resort.  It evokes images of true LUXURY.  Unfortunately for J, that is not what he experienced!  You should see the letter Henley on the Horn wrote for him!  There were multiple problems, including a dirty room with a roach problem, lazy staff who were unhelpful, and a walk to the beach that was strenuous and unenjoyable.  If it was too much for J, who is a personal trainer to the stars, then let me tell you, it's too much!!

J hired me to write a letter for him & Henley on the Horn received a FULL REFUND of his stay!  Needless to say, J, D, & I are still very good friends!!

Refund from NYC hotel

Four and a half years ago D & I had the pleasure of visiting F & J at Christmas.  F is my childhood best friend, and J is a newer friend that we met on vacation several years ago!  We stayed with J and enjoyed meeting many of his friends.  One couple was staying at one of the nice boutique hotels in town.  Unfortunately, a water pipe burst in their hotel room & hot water came flooding into their room in the wee hours of the morning!!!  The hotel STILL charged them for their room, and the front desk staff barely uttered an apology.  J's friend, Craig, then contacted Henley on the Horn.  I wrote a letter, and a refund check for their entire stay was quickly received in the mail.  It's amazing what a well-written letter will do for you!

Ritz Carlton

DH (Dear Husband) and I prefer the three l's when traveling... luxury, luxury, luxury.  This is mainly due to the fact that we have 5 young children, so if we actually figure out a way to get away, we want to be pampered.  In 1999, while struggling with infertility, we traveled to the Ritz-Carlton St. Thomas. It is a beautiful hotel!  It was a wonderful time to be together, but the service was not as advertised on the website.  We did not have evian spritzes by the pool or even towel service as promised.  It was just not quite as luxurious as the website made it sound.  I wrote a letter and "Henley on the Horn" was born!  The manager contacted us and offered to have us stay for 3 nights on the house so that they could make it up to us.  As God would have it, we had enough Delta miles to cover the flight to St. Thomas, so we spent Easter there in 2000.  It was FABULOUS!!!  Since then we have been back at least 3 more times to that very same resort.  The manager could have lost a customer, but due to good customer service, he gained a REPEAT customer!!  You should go there.  It is a BEAUTIFUL resort & the service is GREAT now!  You must spend a half day or evening on the Lady Lynsey, the resort's catamaran.  WOW. Now that's the life....

Welcome!

I love being a wife to D & the mommy to five little wonders!  I used to teach, but now I am happy to teach at home!  We are basically Jon & Kate + 8 minus 3!   We have triplet 7 year olds, a newly turned 5 year old, and a  1 1/2 year old!  I'd love to share my stories.

Throughout our marriage, we have had occasions where a resort didn't have the poolside service they promised, or a friend had a bad stay at a hotel, or an airline didn't compensate a friend for a "flight from hell".  I started "Henley on the Horn" as a way to write letters on behalf of others who don't have the time or energy to write their own.  Through my letters, friends and clients have received free weekends at hotels, refunds of their money, extra frequent flier mileage, and more!  I created this blog to share some of those stories & to tell all about raising 5 under 5, which is where we were when #5 was born!  I hope you enjoy it!