Monday, August 18, 2008

Ritz Carlton

DH (Dear Husband) and I prefer the three l's when traveling... luxury, luxury, luxury.  This is mainly due to the fact that we have 5 young children, so if we actually figure out a way to get away, we want to be pampered.  In 1999, while struggling with infertility, we traveled to the Ritz-Carlton St. Thomas. It is a beautiful hotel!  It was a wonderful time to be together, but the service was not as advertised on the website.  We did not have evian spritzes by the pool or even towel service as promised.  It was just not quite as luxurious as the website made it sound.  I wrote a letter and "Henley on the Horn" was born!  The manager contacted us and offered to have us stay for 3 nights on the house so that they could make it up to us.  As God would have it, we had enough Delta miles to cover the flight to St. Thomas, so we spent Easter there in 2000.  It was FABULOUS!!!  Since then we have been back at least 3 more times to that very same resort.  The manager could have lost a customer, but due to good customer service, he gained a REPEAT customer!!  You should go there.  It is a BEAUTIFUL resort & the service is GREAT now!  You must spend a half day or evening on the Lady Lynsey, the resort's catamaran.  WOW. Now that's the life....

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