Friday, May 15, 2009
LL Bean returns
Have you ever bought anything from LL Bean? They have a fabulous return policy. Our son's lunch box ripped on one side after we had it for over a year. In fact, it may have been 2 years old. I looked at their customer guarantee, and it said I could return the item. I called, and they immediately shipped a new lunch box. They briefly charged my credit card for the replacement cost, sent me a return envelope, and then credited me back the full price once they received the damaged lunch box. Now THAT is customer service!